Troubleshooting¶

This page lists several commonly seen issues and how to address them.

No station on map in wis2box-ui¶

The stations displayed in the wis2box-ui per dataset are defined by the topic associated with the station.

To associate a station with a topic, you can edit the station metadata using the station editor in wis2box-webapp or you can use the command wis2box metadata station add-topic to add a topic to a station.

For example, to add the topic origin/a/wis2/my-centre-id/data/core/weather/surface-based-observations/synop to the station with the WIGOS station identifier 0-20000-0-12345, run the following command:

python3 wis2box-ctl.py login
wis2box metadata station add-topic --wsi 0-20000-0-12345 origin/a/wis2/my-centre-id/data/core/weather/surface-based-observations/synop

To associated all stations defined in your station metadata with the same topic, you can use the command wis2box metadata station add-topic without specifying a station identifier:

python3 wis2box-ctl.py login
wis2box metadata station add-topic origin/a/wis2/my-centre-id/data/core/weather/surface-based-observations/synop

Topic Hierarchy validation error: Unknown file type¶

Check the wis2box.data_mappings section in your discovery metadata to adjust the file extension expected by the plugins processing your dataset.

If you are ingesting files with extension .bin:

plugins:
    bin:
        - plugin: wis2box.data.bufr4.ObservationDataBUFR
          notify: true
          buckets:
            - ${WIS2BOX_STORAGE_INCOMING}
          file-pattern: '*'

If you are ingesting files with extension .b:

plugins:
    b:
        - plugin: wis2box.data.bufr4.ObservationDataBUFR
          notify: true
          buckets:
            - ${WIS2BOX_STORAGE_INCOMING}
          file-pattern: '*'

The Access Key Id you provided does not exist in our records¶

If you see this error when uploading data to the wis2box-incoming storage, you have provided the wrong username and/or password to access MinIO. Check the values for WIS2BOX_STORAGE_USERNAME and WIS2BOX_STORAGE_PASSWORD set in the wis2box.env file.

Topic Hierarchy validation error: No plugins for … in data mappings¶

A file arrived a folder for which no matching dataset was defined in the data mappings.

For dataset foo.bar, store your file in the path /foo/bar/.

This requires either updating the data mappings in your discovery metadata or changing the target folder under which the file is received.

ERROR - Failed to publish, wsi: …, tsi: XXXXX¶

Data arrived for a station that is not present in the station metadata cache.

To add missing stations, use the station-editor in wis2box-webapp (from wis2box-1.0b5) or update the file metadata/station/station_list.csv in the wis2box data directory and run the command:

python3 wis2box-ctl.py login
wis2box metadata station publish-collection

Error: no such container: wis2box-management¶

If the wis2box-management container is not running, the login command will fail. The wis2box-management container depends on other services being available before it can successfully started.

Please check all services are Running using the following command:

python3 wis2box-ctl.py status

Possible issues are:

The host ran out of diskspace, check the output of df -h and ensure there is sufficient space available
The directory defined by WIS2BOX_HOST_DATADIR does not contain the file metadata/station/station_list.csv or the file is invalid
WIS2BOX_STORAGE_PASSWORD is too short, MinIO will fail to start if you specify a WIS2BOX_STORAGE_PASSWORD of less than 8 characters

wis2box-ui is empty¶

If when you access the wis2box UI you see the interface but no datasets are visible; check the WIS2BOX_URL and WIS2BOX_API_URL are set correctly.

Please note that after changing the WIS2BOX_URL and WIS2BOX_API_URL, you will have to restart wis2box:

python3 wis2box-ctl.py stop
python3 wis2box-ctl.py start

..and then repeat the commands for adding your dataset and publishing your metadata, to ensure the URLs are updated in the records accordingly:

python3 wis2box-ctl.py login
wis2box data add-collection /data/wis2box/metadata/discovery/metadata-synop.yml
wis2box metadata discovery publish /data/wis2box/metadata/discovery/metadata-synop.yml

WIS2 in a box